Terms & Conditions

Welcome to the Red Label online service. By placing an order using this service you are accepting these Terms & Conditions. Please read these Terms & Conditions before placing an order.

In these Terms & Conditions "We" and "Us" means Red Label.

"You" means the person placing an order.

"The contract is agreed" - by completing and submitting an electronic order form, you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. An acceptance email from us confirms that the contract is formed.

"Working days" means all days other than Saturdays, Sundays and public holidays.

By using the website to buy goods online, you confirm that you are at least 18 years old.

All orders and purchases made through this website are subject to the Online Shopping Terms and Conditions outlined below. These Online Shopping Terms and Conditions may change from time to time without prior notice, at our discretion.

This website is owned and operated by Klaygrill Hospitality Pty Ltd. All orders and purchases made through the facilities of this website shall be subject to these Online Shopping Terms and Conditions.

KGH may correct errors or inaccuracies and change or update information on this website at any time without notice, including in respect of prices and availability of items. All prices listed on this website are in Indian rupees and all charges will be processed in Indian rupees.

All prices listed on this website are subject to confirmation. KGH will notify you by email if the confirmed price of an item you have selected differs from the price listed on the website or on your purchase order. 

KGH reserves the right to limit the quantities of certain items which you, your family or any group can purchase. KGH will use commercially reasonable efforts to deliver items as quickly as possible and within any time periods indicated; however, KGH will not be responsible for any delays in delivery which are beyond its control. If goods are not available or there is a delay in delivery KGH will notify its customers within 5 business days.

Goods will be shipped via courier. Once Payment has been received and processed, goods will be shipped, please allow 7-10 business days

Export Restrictions
Klay Grill Hospitality delivers goods across the world to locations that are serviced by reputable couriers.

Ordering, cancelling before despatch and returning after despatch.

By completing and submitting an electronic order form, you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Please note orders will only be despatched once we have authorisation from your payment card issuer. We will not be liable if there is a delay, and we will not accept your order if payment is not authorised.

Certain steps must be followed for a contract to be formed, as described below.

After you have placed your order:
We will send you, as soon as possible, an email to acknowledge your order. It will confirm which goods you have ordered. This email is not an order acceptance from us.
When we despatch your goods, we will send you a confirmation email. This means we formally accept the order, and are obliged to complete the contract.
We do not have to accept your order, and for example, we will not accept your order if:

- your payment is not authorised
- there is an error on our website regarding the price or other details of the goods
- you have cancelled it in accordance with the instructions below
- We reserve the right to refuse any order.

Cancelling an order before despatch
If you change your mind after placing an order, you can cancel it at any time before we despatch it. Please see the Contact us page for our telephone number. You will need to give us your name and address details, as well as your order number to cancel your order.

Returning goods after despatch
Cooling off period When you order from us online, you are entitled to a cooling off period after despatch, when you can return your goods without any penalty. Our cooling off period is 7 days according to The Distance Selling Regulations. 

This period starts the day the contract is agreed (i.e. you receive an email from us saying we have despatched your order) and ends 7 days after the day following delivery of the goods.

Certain items are excluded from the cooling off period guarantee, unless we are at fault. These are personalised or engraved items and pierced jewellery.

Pricing and payment
Prices throughout the website are quoted in Rupee, and payment can only be accepted in Rupee. Packing and delivery costs will be added to the total price of your goods.

While we make every effort to ensure that the goods shown on our website are currently available at the price shown, we cannot guarantee that this will always be the case. If goods you have ordered are unavailable, you will be notified as soon as possible.

The price you pay is the price of the goods shown at the time you place your order, even if the price of the goods has since changed.

Your payment card will be debited for your order on the day that we despatch your goods.

See Delivery information for more details on how to have your order delivered for free.

Special Offers Terms & Conditions
Free gift offers valid while stocks last.

If you return an item under our 7 day cooling off period which you received with a free gift, you must return both the item you paid for and the free gift. Your legal rights remain unaffected.

Unwanted free gifts are not eligible for exchange or refund. Your legal rights remain unaffected.

Where an offer mentions that an item is reduced in price, eg: half-price, the discount will be calculated at checkout before any postage or packaging charges are applied.

Delivery information
We offer Special Delivery service within INDIA mainland charged at Rs 99 where the total value of the order is below Rs 5000.
Free Delivery within INDIA mainland applies to all orders of Rs5,000 or more placed on Red Label website.

Goods ordered must come to the applicable total before any packing charges are added. We reserve the right to change or discontinue free delivery at any time.

If you cancel part of an order, the postage and packaging is recalculated according to the postage rates mentioned above. For example, if you order Rs 6000 worth of goods, then cancel a Rs 2000 item, your order total will drop below Rs 5000, and you will no longer qualify for FREE delivery.

When will I receive my order?
We will email you as soon as your order has been despatched. 
You will receive your order the within 4 working days after despatch. If you order after 2pm on a Thursday, your order will be despatched on Friday, and should be delivered on or before the fourth working day (Thursday). If you order after 2pm on a Friday your order will not be despatched until the following Monday, and should be delivered on or before Friday.

All deliveries will be fully insured against loss and damage.

All orders destined for abroad will be charged individually depending on the final destination. We will inform you of the delivery cost and timetable via email. Please note that any additional charges for customs clearance must be borne by you.

On arrival, all goods must be signed for by a person aged 18 or over.

The responsibility for the goods passes to you once the goods are signed for.

If we are unable to deliver the goods to the address given we will hold them for 7 days then refund the value less 15% handling fee. The re-delivery for INDIA mainland will be charged at Rs 99.

Changes to Terms & Conditions for buying goods online
We reserve the right to change these Terms & Conditions for buying goods online from time to time. If this happens, we will notify you by posting the new Terms & Conditions for buying goods online on the website. If you do not wish to be governed by the revised Terms & Conditions for buying goods online, you must not place any further orders.

These Terms & Conditions for buying goods online are governed by the law of England and you and we agree to use the English courts if there is any dispute between us.

If any part of these Terms & Conditions for buying goods online is found to be invalid by law, the rest of them remain valid and enforceable.